Business English

This course will help students learn basic business terminology and important language needed in business situations such as meeting , on the telephone and presentations. This course is suitable for people who are in a particular industry and need to conduct business abroad.

Course Description
Entry Level
A2
Duration
40 Sessions (50 Minutes) per Skill
Start Date
Every Monday
Requirements
Oral Placement Test
Age
18 Years Old or above

Unit 1: Preparation: Asking for information, planning a meeting, providing explanations. 

Unit 2: Setting objectives: Arranging a meeting, stating interests, agreeing an agenda. 

Unit 3: The meeting: Sending a cover letter/email, amending/confirming the agenda, stating goals. 

Unit 4: Proposals: Presenting proposals/counter-proposals, expressing (im)possibilities, linking offers to conditions. 

Unit 5: A new offer: Enquiring about offers, expressing opinions, suggesting a solution. 

Unit 6: Dealing with deadlock: Expressing (dis)agreement, asking pertinent questions, making and obtaining concessions, encouraging agreement. 

Unit 7: Agreement: Describing current/future situations, conveying commitment, setting deadlines, summarizing.

Unit 1: Shall I put you through? Telephoning basics, identifying yourself, getting through. 

Unit 2: Could you spell that for me? Exchanging and checking information, spelling over the phone. 

Unit 3: Let me get back to you on that: Voicemail greetings, leaving and taking messages, prepositions. 

Unit 4: When would suit you? Making and confirming arrangements, times and dates, mobile phone calls. 

Unit 5: I’m very sorry about that: Making and dealing with complaints, technical support, telephone customer care. 

Unit 6: How does that sound? Making and reacting to proposals, reaching agreements.

Unit 1: Introduction to Customer Care: Customer care success, customer care business and jobs. 

Unit 2: Face to face with customers: Body language, a company visit, trade fairs, the invisible customer. 

Unit 3: Dealing with customers on the phone: General telephoning, the ‘customer care’ phone call, what the customers really hear. 

Unit 4: Call centre success: Taking an order, hotline, customer-centered call centres. 

Unit 5: Delivering customer care through writing: Effective letters and emails, formal and informal writing styles. 

Unit 6: Dealing with problems and complaints: Complaint strategies and policies, the letter of apology, explaining company policy.

Unit 1: Introduction to Accounting: Accounting principles, creative accounting, CPA & Chartered Accountant 

Unit 2: Financial statements and ratios: Profit and loss statement, balance sheet, ratio analysis 

Unit 3: Tax accounting: Tax systems, calculating tax expense, taxation planning 

Unit 4: Auditing: Role of auditors, types of audits, auditor-client relationship 

Unit 5: Management accounting: Statement of cash flows, budgets, the future of accounting 

Unit 6: Investment: Cross-border investments, different accounting practices, intercultural issues

Unit 1: Recruitment: Job descriptions, person specifications, recruitment sources and advertising 

Unit 2: Selection: Job advertisements, a curriculum vitae, the job interview 

Unit 3: Employee relations: Employee contracts, disciplinary and grievance procedures, health and safety at work 

Unit 4: HR development: HR development practices, dealing with staff problems, appraisal interviews and reports, training courses 

Unit 5: Reward and remuneration: Salary and fringe benefits, salary reviews 

Unit 6: Industrial relations: The role of trade unions, labour relations, a wage negotiation