This course will help students learn basic business terminology and important language needed in business situations such as meeting , on the telephone and presentations. This course is suitable for people who are in a particular industry and need to conduct business abroad.
40 Sessions (50 Minutes) per Skill
Oral Placement Test
18 Years Old or above
Unit 1: Preparation: Asking for information, planning a meeting, providing explanations.
Unit 2: Setting objectives: Arranging a meeting, stating interests, agreeing an agenda.
Unit 3: The meeting: Sending a cover letter/email, amending/confirming the agenda, stating goals.
Unit 4: Proposals: Presenting proposals/counter-proposals, expressing (im)possibilities, linking offers to conditions.
Unit 5: A new offer: Enquiring about offers, expressing opinions, suggesting a solution.
Unit 6: Dealing with deadlock: Expressing (dis)agreement, asking pertinent questions, making and obtaining concessions, encouraging agreement.
Unit 7: Agreement: Describing current/future situations, conveying commitment, setting deadlines, summarizing.
Unit 1: Shall I put you through? Telephoning basics, identifying yourself, getting through.
Unit 2: Could you spell that for me? Exchanging and checking information, spelling over the phone.
Unit 3: Let me get back to you on that: Voicemail greetings, leaving and taking messages, prepositions.
Unit 4: When would suit you? Making and confirming arrangements, times and dates, mobile phone calls.
Unit 5: I’m very sorry about that: Making and dealing with complaints, technical support, telephone customer care.
Unit 6: How does that sound? Making and reacting to proposals, reaching agreements.
Unit 1: Introduction to Customer Care: Customer care success, customer care business and jobs.
Unit 2: Face to face with customers: Body language, a company visit, trade fairs, the invisible customer.
Unit 3: Dealing with customers on the phone: General telephoning, the ‘customer care’ phone call, what the customers really hear.
Unit 4: Call centre success: Taking an order, hotline, customer-centered call centres.
Unit 5: Delivering customer care through writing: Effective letters and emails, formal and informal writing styles.
Unit 6: Dealing with problems and complaints: Complaint strategies and policies, the letter of apology, explaining company policy.
Unit 1: Introduction to Accounting: Accounting principles, creative accounting, CPA & Chartered Accountant
Unit 2: Financial statements and ratios: Profit and loss statement, balance sheet, ratio analysis
Unit 3: Tax accounting: Tax systems, calculating tax expense, taxation planning
Unit 4: Auditing: Role of auditors, types of audits, auditor-client relationship
Unit 5: Management accounting: Statement of cash flows, budgets, the future of accounting
Unit 6: Investment: Cross-border investments, different accounting practices, intercultural issues
Unit 1: Recruitment: Job descriptions, person specifications, recruitment sources and advertising
Unit 2: Selection: Job advertisements, a curriculum vitae, the job interview
Unit 3: Employee relations: Employee contracts, disciplinary and grievance procedures, health and safety at work
Unit 4: HR development: HR development practices, dealing with staff problems, appraisal interviews and reports, training courses
Unit 5: Reward and remuneration: Salary and fringe benefits, salary reviews
Unit 6: Industrial relations: The role of trade unions, labour relations, a wage negotiation